Announcement: New Customer Portal for Nimsoft Cloud Monitor (fka WatchMouse) Customers

The Nimsoft Cloud Monitor product has been combined and merged with CA App Synthetic Monitor (ASM), as of August 25th, 2015. In order to open Support cases from this time onwards, please go to (the CA Support portal), login (or register if you do not currently have a CA Support login), and Open a New Case for product “CA App Synthetic Monitor (CA APM Cloud Monitor)”.

Welcome To The Nimsoft Technical Support Site

We pride ourselves in providing timely, responsive, and friendly support to our customers. Customers who wish to report an incident, ask our advice, or enter an enhancement request are welcome to use our Customer Portal located within these pages. Also within these pages, we offer extensive online facilities wherein our customers can browse our online knowledge base, review and participate in product-related forums, and download the latest software releases, updates, and product-related technical documentation.

Please review the Welcome to CA-Nimsoft Support presentation.

All customers with an active maintenance contract have access to Nimsoft's Support Services and this technical support site. To obtain a login account, please have an authorized contact from your company send your full name, email address, phone number, and account name to Nimsoft Support. For employees, please email  Nimsoft Support and request an employee account.

New Customer Portal is Now Available!

We are pleased to announce that our new Customer Portal is available here. Using the new Customer Portal, you can access the following features:

Cases – Open and quickly update service requests. This area also allows you to attach log files and screenshots to aid in the speedy resolution of your request.

Ideas – Want to see a new feature or an addition to the Nimsoft product? Submit your requests to Ideas. See what other users are saying, add your comments and vote on their Ideas. All Ideas will be reviewed by our team of product managers as they plan new releases of the product.

Articles – Access our on-line knowledge base which contains solutions to commonly asked questions. Allows you to quickly search and browse the knowledge base so you can quickly resolve issues without having to open a new service request.

Customer Portal

Submit, update and track technical support service requests. Search the Articles knowledge base for frequently asked questions and common
issues and resolutions.

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